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scope of engagementthis scope of engagement soe together with the agreement between the cdw entity selling the services described herein seller and the customer ordering such services customer shall be deemed to be a contract upon seller s acceptance of customer s order seller responsibilitiesincludes the following tasks all equipment required for install will be unboxed all equipment will be thoroughly inspected for physical damage or blemishes any defective components will be replaced from cdw s inventory all installed components will be tested for basic functional operation if applicable the ios system software will be upgraded downgraded to the specified version may require vendor support contract to qualify for update if applicable customer provided configuration file will be uploaded to the device configuration file must be for the same model of hardware if applicable the configuration file will be modified based on site specific variables ex ip host name subnet mask all configurations will undergo a comprehensive quality control process the successfully configured network or security device will be re boxed for shipmentcustomer responsibilitiesincludes the following tasks customer will provide network configuration information working configuration files or filled out questionnaire as needed customer may send configuration file s via ftp or rmaassumptions seller will have the configuration information uploaded and stored on secure servers seller will apply the configuration and report any errors back to customer before it is cleared for deployment seller will archive all outdated or unused configuration files for future use and store for one year after one year of storage they will be deleted from seller s database seller s account manager will create install configuration and include service edc s seller s account manager will enter specific any additional instructions in to the installation notes on the orderout of scope network or security device over 3u f