Symantec Business Critical Services Remote Product Specialist Technical S 11042042 Intrusion Detection Prevention Software Cdw Com

you re under constant pressure to achieve and maintain the highest levels of availability in your it environment unfortunately for many of you warranty or standard service contracts may not provide the access and support expertise you need to reach those availability goals that s where hp direct access support for hardware dash can help designed for large enterprises partners and self maintainers with system environments that have a very low tolerance for downtime dash delivers around the clock access to a higher level of support and may offer a better fit for your support requirements direct access support for hardware offers significant enhancements to standard warranty or contract coverage in a number of areas the service provides off site hardware telephone support through the use of a special unpublished number this eliminates the wait and ensures fast access to support resources usually in less than a minute as its name implies dash offers 24x7x365 access to level 2 technical specialists at the hp customer support center plus priority escalation of problems as needed all of this means that problems and issues are resolved more quickly and that means higher availability for your covered hardware systems telephone support provided with dash includes both product advisory and technical operations support this encompasses answers to questions about product usage and the function of a specific component it also includes directing you to additional documentation regarding a specific product question providing information on the interpretation of hardware product documentation and clarifying and or interpreting product error codes direct access support for hardware also provides answers to hardware product installation upgrade configuration and startup questions on hp compaq branded hardware products covered by the service this includes support for hp and compaq provided hardware management utilities per standard warranty terms finally you also get suggestions on cor